Patients Feedback/Concerns


Our goal is to provide the best surgical experience possible while you are in our facility. Patients, clients, families or visitors are encouraged to express complaints or concerns about any aspect of their care or experience with our Tomoka Surgery Center.

Please be assured that expressing a complaint or concern will not compromise your care and will be addressed according to our policy.

Concerns may be directed to any facility staff or the ASC administrator by calling 386-672-7575 during regular business hours or write to:

Tomoka Surgery Center

345 Clyde Morris Blvd Suite 300

Ormond Beach, FL 32174

In the event the problem is still not resolved and you wish to file a formal complaint, you may contact The Agency for Health Care Administration at (888) 419-3456 /(800) 955-8771 (TDD) or write to

The Agency for Health Care Administration

Consumer Assistance Unit

2727 Mahan Drive, Bldg 1

Tallahassee, FL 32308

All Medicare beneficiaries may also file a complaint or grievance with the Medicare Beneficiary Ombudsman. Call (800) 633-4227 or visit the webpage at

Patients may access the State of Florida’s Agency for Healthcare Administration website at this link for information about this surgery center: