Our goal is to provide the best surgical experience possible while you are in our facility. Patients, clients, families or visitors are encouraged to express complaints or concerns about any aspect of their care or experience with our Tomoka Surgery Center.
Please be assured that expressing a complaint or concern will not compromise your care and will be addressed according to our policy.
Concerns may be directed to any facility staff or the ASC administrator by calling 386-672-7575 during regular business hours or write to:
Tomoka Surgery Center
345 Clyde Morris Blvd Suite 300
Ormond Beach, FL 32174
In the event the problem is still not resolved and you wish to file a formal complaint, you may contact The Agency for Health Care Administration at (888) 419-3456 /(800) 955-8771 (TDD) or write to
The Agency for Health Care Administration
Consumer Assistance Unit
2727 Mahan Drive, Bldg 1
Tallahassee, FL 32308
All Medicare beneficiaries may also file a complaint or grievance with the Medicare Beneficiary Ombudsman. Call (800) 633-4227 or visit the webpage at https://www.medicare.gov/claims-and-appeals/medicare-rights/get-help/ombudsman.html
Patients may access the State of Florida’s Agency for Healthcare Administration website at this link for information about this surgery center: www.floridahealthfinder.gov